The Managing Director of the Federal Airports Authority of Nigeria(FAAN), Mr. Kabir Mohammed , said that the authority has stepped up efforts to ensure passengers that pass through Nigerian airports are not extorted by staff and other agencies of government that work at the airports by engaging the services of “mystery staff” at the four international airports of the country.
Kabir said that the responsibility of these mystery staff is to take note of the activities of staff at the airports and report the same to management.
The MD made this known during the One-day sensitisation programme on ACI Airport Service Quality (ASQ) Initiative organised by the Directorate of Airport Operations at the Conference room of the Murtala Muhammed International Airport (MMA) recently.
In his keynote address, the MD expressed displeasure at the poor reputation of Murtala Muhammed International Airport due to extortion of passengers and warned that anyone caught in such an act this Yuletide season will face disciplinary consequences.
He said that travellers are discouraged from flying through the international terminal of the Lagos airport because of extortion.
The MD challenged representatives of all the government agencies that operate at the airport namely; Customs, Immigration, Quarantine, Police and others to be at their absolute best when carrying out their day-to-day activities
He reminded everyone that there are active cameras everywhere and that whosoever is caught doing anything that will bring the image of FAAN into disrepute would be sanctioned.
He noted that all these agencies that work at the airport are involved in this breach and said that FAAN is not going to tolerate this embarrassment any further.
He encouraged everyone to improve the reputation of the airport and the country at large by being courteous and respectful to the travelling public at this season.
He called for collaboration, noting that “we are one airport and if there’s any wrongdoing , people don’t bother to know which agency did the wrong. They only know the airport where they were wronged.”
The ACI ASQ sensitisation event was championed by the Directorate of Airport Operations headed by Capt. Mukhtar Muye.
The event also had an interactive session where participants expressed their various concerns and also gave positive suggestions on how the image of the airport can be improved.
Present at the occasion were top management staff of FAAN, other government agencies and concessionaires operating within the Murtala Muhammed International Airport.
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