Photo caption: Director of Public Affairs and Consumer Protection, Mr. Michael Achimugu, Comfort Emmanson with her lawyer; air hostess Juliana Edwards and Captain Donald Spiff, Director of Operations, Licensing and Training, during NCAA’s engagement on the unruly behaviour case
The Nigeria Civil Aviation Authority (NCAA) has summoned Ibom Air crew and passenger Comfort Emmanson, to
address the unruly behaviour case that happened recently.
Recall that on August 20, 2025, NCAA officials met with Ibom Air management and crew members at the regulatory body’s corporate headquarters in Abuja.
The meeting that was presided over by Director of Public Affairs and Consumer Protection, Mr. Michael Achimugu, granted fair hearing to air hostess Juliana Edwards, who was allegedly assaulted during the Uyo–Lagos flight.
On August 21, 2025, NCAA summoned the alleged unruly passenger Emanson to its Regional Office in Lagos to hear her own side of the story.
Emanson, who was accompanied by her lawyer, presented her account before a panel headed by Director of Operations, Licensing and Training,Capt Donald Spiff.
The Consumer Protection Office and Legal Department were also represented.
Speaking, NCAA pointed out that what the regulatory body is doing is review the submissions of parties to the incident thoroughly.
According to NCAA the step taken by it is very important to strengthen the system, close any gaps, and implement safeguards against similar incidents.
“The Authority’s role is not only to resolve conflicts but to ensure passenger rights and crew welfare remain fully protected. This case offers an opportunity to improve safeguards in our aviation system,” the official explained.
The NCAA is collaborating with its directorates of aviation security, operations, legal, and consumer protection to ensure an impartial and comprehensive review of the event.
Recall that while the airline initially took legal action, the charges against the passenger were later withdrawn after the Minister of Aviation and Aerospace Development, Festus Keyamo’s intervention.
However, the NCAA has decided to allow the process to run its full course to identifying and addressing any systemic gaps that have been created.
About The Author
